Shipping policy

Last Updated: November 10, 2026

Welcome to Threly! We are committed to making your shopping experience smooth, reliable, and stress-free. Below, you'll find everything you need to know about how we process, ship, and deliver your orders.

1. Order Processing

Once you place an order, our team begins preparing it for shipment.

  • Processing Time: 1–3 business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order ships, you'll receive a shipping confirmation email with tracking information.

2. Shipping & Delivery Times

We work to get your order delivered as quickly and safely as possible.

  • Estimated Delivery Time: 5–7 business days after shipment.

  • Shipping Destination: United States.

  • Delivery times may vary depending on your location, shipping carrier, weather conditions, or other circumstances beyond our control.

Please note that delivery estimates are not guaranteed.

3. Shipping Costs

Shipping costs, including any available free-shipping offers, are displayed at checkout before you complete your purchase.

4. Order Tracking

Once your order has shipped, you'll receive an email containing your tracking number and shipping details.

Tracking information may take 24–48 hours to update after shipment.

You can use the tracking number provided to monitor your package's delivery progress.

5. Incorrect Shipping Information

Please double-check your shipping address before completing your order.

If you notice an error, contact our support team as soon as possible.

We cannot guarantee address changes once an order has been processed or shipped.

Threly is not responsible for delivery issues caused by incorrect or incomplete shipping information provided at checkout.

6. Delayed Shipments

Although we strive to deliver all orders within the estimated timeframe, unexpected delays may occasionally occur.

If your order is delayed, please contact our customer support team so we can help investigate the shipment.

7. Lost or Damaged Packages

If your package arrives damaged, is marked as delivered but cannot be located, or appears to be lost in transit, please contact us.

Include your order number, tracking information, and photos of any damage, if applicable.

Our team will review the situation and help determine the appropriate next steps.

8. Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has been shipped, changes or cancellations may no longer be possible.

9. Contact Us

If you have any questions about shipping, tracking, or delivery, our customer support team is here to help.

Store: Threly

Customer Support: Please visit our Contact Us page.

Thank you for shopping with Threly!